Advice Manager

Advice Manager (See also Training Manager vacancy - may combine roles to 1 FTE)

Are you a natural leader with a passion for helping others and driving change, who thrives in a fast-paced, mission-driven environment? We’re seeking an Advice Manager to work within the management team. You’ll be responsible for leading and supervising staff, working closely with the Training Manager to support a dedicated volunteer team. You’ll ensure that our advice services meet the highest standards, while adapting to the ever-evolving needs of the people we serve. From overseeing day-to-day service delivery to introducing new channels and delivery points, you’ll help shape how we reach and assist the community.

What Makes This Role So Exciting?

You’ll be leading a vital service that reaches people at critical moments in their lives. Whether you’re managing unpredictable client situations, coordinating multiple referrals, or driving innovation in service delivery, every day will bring new challenges and opportunities as you work with a passionate team committed to continuous learning and improvement.

Key Responsibilities:

Lead & Supervise Staff: Guide, support, and motivate a team of staff, ensuring they have the resources and training to succeed in their roles.

Develop Volunteers: Working with the Training Manager to provide ongoing support and coaching to volunteers, helping them build their skills, knowledge and confidence in delivering high-quality advice.

Ensure Quality & Compliance: Oversee advice delivery to ensure it meets regulatory, funder, and internal standards.

Drive Change & Innovation: Adapt services to meet the changing needs of the community, including implementing new delivery channels and access points.

Navigate Challenges: Manage unpredictable demands, handle clients in difficult situations, and coordinate multiple referrals from different partners and channels.

Foster a Culture of Excellence: Champion continuous learning, support professional development, and encourage a culture of responsiveness and improvement.

What We’re Looking For:

A proactive, hands-on leader with a passion for coaching and developing people.

Experience in managing staff and volunteers, with a focus on building strong teams.

A solutions-oriented approach, with the ability to adapt to new challenges and changes in service delivery.

A strong communicator who thrives in a dynamic, client-focused environment and is comfortable managing multiple priorities.

A commitment to maintaining the highest standards of advice and service delivery, ensuring we make a lasting difference in the community.

Even if you don’t have all the skills required, please consider applying as we are willing to consider appointing the right candidate as a training and development role.

Why Join Us?

This is more than just a job—it’s an opportunity to lead a talented team, shape the future of our Core Advice Service, and have a tangible impact on people’s lives. If you’re excited by the idea of leading a service that changes lives, supporting both staff and volunteers to reach their full potential, and embracing new challenges, we want to hear from you!

-Closing date: If you are interested in this exciting opportunity, please submit your application as soon as possible. We will be interviewing suitable candidates on a rolling basis.

To request an informal chat please contact Susan Sutterby (Advice Services Manager) on: susan.sutterby@citizensadvicebristol.org.uk