Don't miss a parcel delivery

You can add your delivery needs to your Amazon order at checkout.

You can tell Amazon if you need their delivery person to:

• ring the doorbell

• knock loudly

• give you more time to answer the door

• not post your parcel through your letterbox

Add your delivery needs

You’ll need to:

1. Select ‘Add delivery instructions’ under your delivery address

2. Select that you have ‘Accessible delivery instructions to share’

3. Select your delivery needs from the list 

4. Click 'Save instructions'

If your delivery need isn’t listed:

1. Select ‘My instruction isn’t listed’

2. Select ‘Add more instructions’

3. Under ‘Do we need additional instructions to find this address’ enter your delivery needs in this box

4. Click 'Save instructions'

You can also add a place you would like your parcel left if it doesn’t fit through the letterbox.

You can tell DHL you need more time to get to the door on the DHL Parcel UK app or on the tracking website.

If you don’t want to download the app you can contact DHL customer services and they’ll save your delivery needs to your address.

Your call should be free if either:

• your contract includes all calls to landlines 

• you’re within your free minutes allowance for calls to landlines

You might be charged if your contract doesn’t include all calls to landlines or you’ve used all your free minutes. 

Check how much calls will cost.

You can tell DPD if you need more time to get to the door on their app. To do this:

1. Select ‘Home address’ in the menu

2. Scroll to ‘Preferences’

3. Select ‘More Time Needed’ 

You can add a ‘leave safe’ space and preferred neighbour on the app or website. 

If you don’t want to download the app, contact DPD customer services and they’ll save your delivery needs to your address.

 Your call should be free if either:

• your contract includes all calls to landlines 

• you’re within your free minutes allowance for calls to landlines

You might be charged if your contract doesn’t include all calls to landlines or you’ve used all your free minutes. 

Check how much a call will cost.

You can tell Evri your delivery needs on the day your parcel is being delivered.

Tell Evri if you need:

• more time to answer the door

• them to ring your doorbell instead of knocking

• them to not leave the parcel blocking your doorway

Add your delivery needs

you'll need to:

1. Click ‘Delivery options’ in your email

2. Select ‘Doorstep Instructions’

3. Select the options that apply to you

You can use the Evri app and website to add a safe place or preferred neighbour for your deliveries - it will take 24 hours for your settings to be saved. 

If you use a screen reader, you won’t be able to use the website or app to set delivery preferences. You’ll need to contact Evri's customer services.

Your call should be free if either:

• your contract includes all calls to landlines 

• you’re within your free minutes allowance for calls to landlines

You might be charged if your contract doesn’t include all calls to landlines or you’ve used all your free minutes. 

Check how much a call will cost.

You can add your delivery needs on the Royal Mail app or contact customer services.

Tell Royal Mail if you need:

• the delivery person to knock louder

• more time to get to your door

These settings will be linked to the address - if you live with people who have different needs, you should think about what works for everyone.

Add your delivery needs

On the Royal Mail app you'll need to:

1. Go to ‘Manage account’ 

2. Select ‘Address’

3. Scroll down and select ‘Accessibility’

4. Select ‘Knock louder’

5. Select ‘More time required'

6. Click 'Save'

If you don’t have the Royal Mail app you can contact customer services for your needs to be added to your address.

Your call should be free if either:

• your contract includes all calls to landlines 

• you’re within your free minutes allowance for calls to landlines

You might be charged if your contract doesn’t include all calls to landlines or you’ve used all your free minutes. 

Check how much your call will cost.

In the Yodel Parcel Tracker app you can add your delivery needs.

Under the ‘additional notes’ section you can tell Yodel if you need:

• the delivery person to knock louder

• more time to get to your door

If you don’t have the Yodel app, contact their customer services to have your needs added to your address.

• your contract includes all calls to landlines 

• you’re within your free minutes allowance for calls to landlines

You might be charged if your contract doesn’t include all calls to landlines or you’ve used all your free minutes. 

Check how much a call will cost.

At the checkout on Amazon you’ll be asked how you’d like your parcel delivered. If you select an Amazon locker, you can ask for a locker which is closer to the ground. 

The lower lockers are between 38cm and 97cm from the ground.

Amazon locker’s are usually outside and open 24 hours a day, 7 days a week.

To select a locker closer to the ground:

1. Go to your delivery address 

2. Underneath the locker address, select ‘Use lower lockers’

If your Amazon Locker has a screen

The screen is usually in the middle of the lockers. Underneath the screen it will have:

• a tactile headphone socket

• keypad

• instructions in Braille

Plug in your headphones to get audio instructions and use the keypad to pick up or return parcels.

If your Amazon Locker doesn’t have a screen

On your collection email there will be a button that says ‘Start pick up’. Press this when you reach your locker location.

If you’re blind or have sight loss you might need to use a screen reader on your phone to get the instructions.

The locker will usually be outside and open 24 hours a day, 7 days a week.

If you need a locker close to the ground, use the InPost app to select the ‘Easy Access Zone’.

The Easy Access Zone lockers are between 30cm and 150cm from the ground.

To have your parcel delivered to the Easy Access Zone:

1.  Go to your delivery in the InPost app

2.  Select the question ‘Should I place the shipment in the Easy Access Zone’

You’ll get an email and a notification in the app when your parcel has been delivered. If it wasn’t possible to deliver your parcel to the Easy Access Zone, InPost will deliver it to the next available locker. 

Complain to the company who delivered your parcel to the locker, if your parcel wasn’t left in an Easy Access Zone. Take pictures to send with your complaint.

You can arrange to have parcels delivered to your local Post Office branch. Check where you can collect parcels from on the Post Office website.

Some Post Offices have:

• low counters

• non-assisted wheelchair access - their website can include measurements for turning circles

• induction loops if you're a hearing aid user

You can check if your Post Office is accessible - find your branch on the Post Office website.

You might have missed your delivery or chosen to collect your parcel from a Royal Mail Customer Service Point (CSP) - these are usually in delivery offices.

If you missed your delivery you should have been left a ‘red card’. This will have the address and opening times of where you’ll need to collect your parcel.

You can ask for your parcel to be redelivered to your door check how to arrange a redelivery on the Royal Mail website. 

If you want to collect your parcel from a delivery office or CSP, you can check whether it’s accessible - find your nearest service by searching the location on the Royal Mail website.

You can arrange to collect parcels from newsagents, supermarkets and other shops with collection facilities.

You could arrange to collect parcels from different delivery companies from the same shop. 

You can check the accessibility of your collection location by searching for it online.