Training Manager

Are you a natural leader with a passion for helping others and driving change, who thrives in a fast-paced, mission-driven environment? We’re seeking a Training Manager to work within the management team training our dedicated team of volunteers working in our multi-channel advice service, delivering life-changing support to those in need.

Responsibilities include recruitment of volunteers, designing, managing and delivering multi subject training in the main advice enquiry areas including welfare benefits, housing, debt, and employment to cohorts of volunteers.

Working closely with the Advice Manager you will develop and deliver high quality training programmes, ensuring all volunteers are appropriately supported and trained to deliver the highest quality of advice.

It is essential that candidates have a thorough understanding of the main advice enquiry areas including welfare benefits, housing, debt, employment and experience of advice delivery in some of these areas. Candidates should have a combination of the following attributes:

Train & Develop Volunteers: Provide comprehensive training, ongoing support, and coaching to volunteers, helping them build their skills and confidence in delivering high-quality advice.

Excellent and effective communicator with the ability to deliver training to a high standard.

Experience, or be willing to acquire skills, in training, improving and developing staff and volunteers knowledge and skills.

Experience of working with colleagues to maintain a positive working and learning environment, ensuring equality and diversity principles are upheld

Even if you don’t have all the skills required, please consider applying as we are willing to consider appointing the right candidate as a training and development role.

The Training Manager role is pivotal in creating and delivering a vital service that reaches people at critical moments in their lives. Every day will bring new challenges and opportunities as you work with a passionate team of staff and volunteers committed to continuous learning and improvement. This is a role that will keep you engaged and inspired.

Why Join Us?

This is more than just a job—it’s an opportunity to work with us to shape the future of our Volunteer Advice Service, which has a tangible impact on people’s lives. If you’re excited by the idea of developing a service that changes lives, supporting both staff and volunteers to reach their full potential, and embracing new challenges, we want to hear from you!

Closing date: If you are interested in this exciting opportunity, please submit your application as soon as possible. We will be interviewing suitable candidates on a rolling basis.

To request an informal chat please contact Susan Sutterby (Advice Services Manager) on: susan.sutterby@citizensadvicebristol.org.uk