Energy
Hundreds of consumers - both households and small businesses - come to our advice service for help with their energy issues every day. This gives us unique real-time insight into the problems facing energy consumers in Great Britain.
We conduct research and analysis to get a better understanding of these problems and then help solve them by engaging directly with industry, changing government and regulatory policy as well as supporting consumers to navigate the market.
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Latest reports
Who are the early adopters?
To reach Net Zero many homes will need to install heat pumps. We commissioned research on homeowner attitudes to retrofit measures. This briefing takes a closer look at the data to identify some of the key differences between groups of homeowners.
Footing the bill: How the energy bill protection gap is putting strain on households
The number of people coming to Citizens Advice for help with a billing issue has sharply increased over the last four years, and the consequences of billing issues are frequently more serious. We are urging Ofgem to strengthen protections for consumers.
Room for Improvement: Preparing landlords for new minimum energy efficiency standards
Stronger minimum energy efficiency standards can make rented homes warmer and healthier - but we need to bring landlords on the journey and make sure the new regulations deliver for tenants.
Latest blogs
Blog: Radio Teleswitch Meters — and why they’re on their way out
RTS meters are due to be switched off later this year, but there are still unanswered questions
Blog: Stunted Growth: How soaring costs and chaotic billing are holding back British business
Small businesses need a well-functioning energy market to encourage growth - but billing failures can play havoc with business budgets and erode trust
Blog: Beyond the trial period: Are Energy Subscriptions a long term option for home retrofit?
Energy subscription and TPO schemes allow consumers to spread the upfront cost of installing a heat pump over the long term - but lessons must be learned from previous schemes and consumers need clarity