We use cookies to improve your experience of our website.
You can find out more or opt-out from some cookies.
Skip to navigation
Skip to main content
Skip to footer
Cymraeg
Sign in
Search
Benefits
Work
Debt and money
Consumer
Housing
Family
Law and courts
Immigration
Health
More from us
Home
Consumer
Energy
Your energy supply
Your energy supply
Interactive tool test
Struggling to pay your bills
Get help if you’re behind with your energy bills
Stop your energy supplier moving you to prepayment
Grants and benefits to help you pay your energy bills
Help with bills if you use alternative fuels
Tell your supplier if you need extra support
You can't afford to top up your prepayment meter
Your energy meter
How to read your smart electricity meter
How to read your smart gas meter
Move your gas or electricity meter
Check if your energy meter is faulty
Decide if prepayment is right for you
Switching from prepayment to paying by credit
Getting a smart meter installed
If you have a radio teleswitch or dynamically teleswitched energy meter
Using your smart meter’s in-home display
Fixing problems with your smart meter’s in-home display
Find the user guide for your smart meter's in-home display
How to read your gas or electricity meter
Save energy at home
Compare how much electrical appliances cost to use
Buying a more energy efficient appliance
Get help paying for energy efficiency home improvements
Make your home more energy efficient
Save money heating your home
Save money using your electrical appliances
Save money washing up
Using storage heaters efficiently
Problems with your energy bill
If you haven’t received an accurate energy bill in a while
Your energy supplier has put its prices up
If you think you’ve been charged too much for your energy
Check if you’re responsible for paying an energy bill
If your energy supplier has increased your direct debit payments
Get a better energy deal
Switch energy supplier or tariff
Compare energy suppliers' customer service
Choosing your energy tariff
Switching energy supplier or tariff if you’re renting
Switching if you owe your energy supplier money
Problems with your energy supply
If you’ve been told your energy supply will be disconnected
What your landlord can charge you for energy
Problems getting to or topping up your prepayment meter
Check who's taken over your energy supply
Get compensation if you have a power cut
If you didn’t agree to switch energy supplier
If your home is on a heat network
Prepare for a power cut
Your energy supplier has gone bust
Moving home
Get your home connected to a gas or electricity supply
Find out who your gas or electricity supplier is
Moving home – dealing with your energy supply
Claim back credit
Claim back credit from your energy supplier
Check if your previous energy supplier owes you money
Your small business's energy supply
Dealing with your small business energy bills
Switching your small business to a new energy supplier
Dealing with your energy supply when you move business premises
Get more help
Contact the consumer helpline for energy problems
Make a complaint
Complain to the energy ombudsman
Contacting your energy supplier about a problem